Customer Service
Our in-store customers have been counting on us for over 15 years, and our online customers can do the same. We guarantee you will be 100% satisfied with your purchase, or we'll refund your money.

Easy Returns
Returning your purchase is easy. Simply return your purchase within 60 days for a full refund. For questions regarding returns, please email us

Flat Rate Shipping
We don't like to pay high shipping rates when we shop online, and we know you don't either! That's why we've taken the guesswork out of shipping fees: $5 flat rate to all 50 states, no matter how much you buy! No more out-of-this world shipping fees for you!

Price Guarantee
Our low price guarantee saves you time and money! If you find one of our products for a lower price on another website, we will refund you 111% of the difference between the lower price and our price. We'll even refund the difference if we lower the price at KCarrera.com!

Rules:
  • The item must be available in the same style, size, and color that is on KCarrera.com
  • The site cannot be an auction site
  • If a store, it must be a legitimate store located in the United States
  • Taxes (if any) and shipping charges (if applicable) will be included when calculating the price difference
Here are the three easy steps to receive your refund:
  • Order the item that you want from KCarrera.com
  • Contact us via email with your order number, and the URL of the site where you found the item at a lower price (and directions of how to find the item)
  • We will verify the information, give you a discount equal to 111% of the difference, and email you with your new total
Please note that this offer is valid for 10 days after you make your purchase.

Pricing
In the event that a K. Carrera product is mistakenly listed at an incorrect price, K. Carrera reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. K. Carrera reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, K. Carrera shall issue a credit to your credit card account in the amount of the incorrect price.